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Returns and store credit

All sales are final. We do not issue refunds to the original payment method.

Returns may be accepted for store credit only, and must be requested within 30 days of the date you receive your order.

To be eligible for a return, an item must be:

• Unused and unopened, with the manufacturer's seal or shrink wrap intact.
• In the same condition in which you received it, including original packaging and any boxes, caps, or tags.
• Accompanied by proof of purchase — your order number or confirmation email.

To request a return, email us at shop@janetoud.com with your order number and the reason for the return. Wait for our written authorisation before sending anything back. Returns sent without prior authorisation will not be accepted.

Once your return is approved, received, and inspected, we will issue store credit by email, usually within 5 business days. Store credit has no cash value, cannot be exchanged for a refund, and is applied at checkout on janetoud.com.

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Damaged or incorrect items

Please inspect your order as soon as it arrives. If an item is damaged, defective, or not what you ordered, contact us within 48 hours of delivery at shop@janetoud.com.

Include your order number and clear photographs of the item and the outer packaging. Once we confirm the issue we will send a replacement where the fragrance is still available, or issue store credit for the full value of the item — including anything you paid to ship it.

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Items we cannot accept

• Opened or used fragrances. For health and safety reasons, we cannot resell a bottle once its seal is broken or the sprayer has been used.
• Samples, decants, and testers.
• Gift sets that have been opened or split up.
• Sale, clearance, and gift card purchases.
• Requests made more than 30 days after delivery.

This does not apply to items that arrive damaged, defective, or incorrect — those are covered above.

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Exchanges

We do not process direct exchanges. If you would like a different fragrance, request a return for store credit and place a new order once the credit reaches you.

Return shipping

You are responsible for the cost of shipping an approved return back to us, and original shipping charges are not credited. We recommend a tracked service — we cannot issue credit for a return that does not arrive. If the item was damaged, defective, or incorrect, we cover the return shipping.

Cancelling or changing an order

Contact us as soon as possible after ordering and we will make the change if the parcel has not yet shipped. Once an order is on its way it cannot be cancelled, and the terms above apply.

Lost or stolen parcels

Once a parcel is handed to the carrier it is in their care. If tracking shows your order as delivered but you do not have it, contact the carrier first, then write to us and we will help you open a claim. Please make sure your shipping address is correct at checkout — we cannot recover an order sent to an address entered incorrectly.